Terms and Conditions - The Musafir Holidays
General Guidelines
- We work as a pure Travel Agency.
- A day is calculated from 00:00 hrs to 23:59 hrs (Calendar Day). Drivers require a minimum of 8 hours of rest (Night Stay).
- Night driving allowance of INR200 per night is applicable for trips requiring night driving between 10:00 PM and 6:00 AM, excluding the pickup night.
- Air conditioning will not work in hill areas or in stationary/parked vehicles.
- The vehicle will operate on safe and movable roads only and may not go on narrow roads. Google Maps may not always show the actual road status.
Parking Charges
- Parking charges will include only one-time charges for sightseeing places and market parking. Charges for hotels, cinemas, and shopping malls are not covered.
Booking and Cancellation
- After confirmation, the trip cannot be changed, and the duration cannot be minimized. It can only be extended at an additional cost, subject to availability.
- Package dates can be altered based on hotel availability. Any additional costs will be borne by the customer.
- No refunds will be provided for unused services due to natural calamities or other reasons.
- Cancellation due to flight cancellations or similar situations will incur 100% cancellation charges for unutilized rooms and vehicles.
Check-in and Check-out
- Check-in and check-out times vary by hotel (typically between 11:00 AM and 2:00 PM). Early check-in and late check-out are subject to hotel availability.
Vehicle Usage
- The type of vehicle will be based on the number of travelers. The vehicle will not be at disposal and will follow the itinerary.
- Extra charges will apply for vehicle usage outside the itinerary.
- Vehicles are strictly point-to-point and will cover only the points listed in the itinerary.
Limitations and Liability
- We are not responsible for bad weather, political disruptions, or other unavoidable trip cancellations.
- No refunds or claims will be entertained for unused tours, hotel rooms, or complimentary services.
- City museums and monuments may remain closed on national holidays. We are not responsible for missed visits due to closures or maintenance.
- Lost or left-behind items during the trip are the traveler's responsibility.
- All disputes are subject to Nashik jurisdiction.
Tour Cancellation Policy - The Musafir Holidays
Cancellation Fee Structure
| Days Before Departure |
Cancellation Fee on Net Tour Price |
| 0&ndash5 Days |
100% |
| 6&ndash15 Days |
75% |
| 16&ndash30 Days |
50% |
| 31&ndash45 Days |
40% |
| 46&ndash60 Days |
30% |
| 61&ndash90 Days |
20% |
Special Cases: If air tickets are blocked or issued on special fares, additional cancellation charges levied by the airline will be applicable over and above the charges mentioned in the table.
Payment Modes
- Online Bookings: Payments can be made via Credit/Debit Cards or Netbanking.
- Offline Bookings: Payments can be made through Cheque, Demand Draft, NEFT, RTGS, or IMPS.
Payee Name: "The Musafir Holidays"
Important Payment Guidelines
- Payments should only be made to official bank accounts of The Musafir Holidays (TMH).
- TMH agents, representatives, or employees will never request a transfer to private accounts or accounts not held in the company's name.
- TMH will not be liable for payments made to any unauthorized accounts.
Disclaimer: TMH is not responsible for any loss incurred due to sharing personal payment details. Travelers are advised to verify all payment requests and ensure they transfer funds only to legitimate accounts held by TMH.
For further assistance, contact us at: +91 8888990080 Email: hellothemusafirholidays.com
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